PipeBandHQ help centre
How-to guides
Step-by-step help for members, committee members and organisation administrators using PipeBandHQ.
Getting started with PipeBandHQ
Learn the basics of PipeBandHQ, understand your account and find your way around the system.
How to join a band
Learn how to create your account, find your organisation and request access to your band.
Setting up your organisation
A step-by-step guide for organisation administrators setting up PipeBandHQ for the first time.
Managing members
Approve members, manage band membership, assign roles and control access across your organisation.
Events & attendance
Create events, collect attendance responses and keep track of who is available.
Rehearsals
Create practices, manage recurring rehearsals and organise rehearsals across individual bands.
Music & documents
Learn how to organise, upload and access your band's music and important documents.
Roles & permissions
Understand committee permissions and decide who can manage different areas of PipeBandHQ.
Setting up online payments
Connect your band to Stripe so members can pay by card, and understand the card fees.
Taking payments for events
Set event prices, booking choices and instalments, and see who has paid.
Band Bus & transport
Add buses, pickup points and seat prices, and check your passenger lists.
Finance, refunds & cash payments
Read the Finance page, record cash and bank transfers, and refund members correctly.
Paying for events and the Band Bus
For members: how to book and pay, and what happens after you pay.
Using the PipeBandHQ app
Install the app, turn on notifications and find your way around on your phone.
Announcements & notifications
Post announcements to the right members and keep everyone informed.
Adding band dates to your calendar
Subscribe to your band's events and rehearsals in Apple, Google or Outlook calendar.
Help & support
Find answers to common questions and learn how to contact PipeBandHQ support.
Still need help?
If you cannot find the answer you need in the guides, you can contact PipeBandHQ support.